PRODUCT RETURNS

The customer has the right to return the products within fourteen (14) days of receipt of the order and if this is done without the products having been used and with the simultaneous shipment of all accompanying documents (retail receipt, etc.) and after we have previously inform in any case about the return via email to info@emvalomenosgold.gr. Changes are NOT accepted without proof of purchase. The costs of returning the products are borne by the customer and the return is made with the courier company of his choice. If it is found that the products have been used, they will be sent back to the customer. In the event that all return conditions have been met, the customer is entitled to receive a full refund which will be made exclusively through the chosen payment method, for example if he had paid by debit / credit card the money will be returned to the card.

In the event that the customer notices that a product has not been included in his order or is defective, he must immediately inform the company about the fact in order to replace or refund the amount corresponding to the product. Exchanges, exchanges or refunds can only be made within 14 days of the customer receiving the order. After this time no changes, replacements or refunds are possible.

The user has the possibility before completing the order to go to the previous page and remove the products from his basket. Once the order has been completed, the user can, after consultation with our company, return the product within 14 days from the delivery date. In a period of offers or discounts, they can only be carried out during this period. Christmas) cannot be changed after the end of the festive period (changes will be accepted until 31st December of the year purchased and only if this date falls within the time limit for changes, i.e. within 14 days of receipt of the product). If the order is received after the end of the offers or discounts or Christmas holidays, it is possible to change up to five working days from the day the package is received by the customer. In order for such a return to be accepted, the product must not have been used in any way, its condition must be perfect and it must be accompanied by all its evidence (labels, receipt, etc.).